Effective Date: July, 2026

At DeLords Renewed Hope Healthcare (we, our, us), protecting your privacy is one of
our highest priorities. We understand that your health information is deeply personal, and we
are committed to safeguarding it with the highest standards of confidentiality, integrity, and
security.

This Privacy Policy explains how information is collected, used, disclosed, stored, and protected
when you visit www.delordshealthcare.com, request services, complete online forms,
communicate with our team, or receive care from our providers.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Our Commitment to Patient Privacy

Your trust matters to us.

We maintain administrative, physical, and technical safeguards designed to protect your
personal information and comply with applicable federal and state privacy laws, including the
Health Insurance Portability and Accountability Act (HIPAA) where applicable.

All protected health information (“PHI”) is handled with strict confidentiality and only accessed
by authorized personnel who require the information to provide healthcare services or conduct
healthcare operations.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

● Full name
● Date of birth
● Phone number

● Email address
● Mailing address
● Emergency contact information

Healthcare Information

When you become a patient, we may collect:

● Medical history
● Mental health history
● Current symptoms
● Medications
● Insurance information
● Treatment plans
● Appointment records
● Clinical notes
● Laboratory or diagnostic information (when applicable)

Website Information

When you visit our website, certain technical information may be collected automatically,
including:

● IP address
● Browser type
● Device information
● Pages visited
● Date and time of access
● Referral website
● Cookie identifiers

This information helps improve website performance and user experience.

How We Use Your Information

Your information may be used to:
● Schedule appointments
● Deliver mental health services
● Conduct psychiatric evaluations
● Manage medications
● Coordinate treatment

● Verify insurance eligibility
● Process billing and payments
● Respond to inquiries
● Send appointment reminders
● Improve patient care
● Improve website functionality
● Meet legal and regulatory obligations

We only collect information necessary to provide quality healthcare and operate our practice
efficiently.

HIPAA Compliance

For patients receiving healthcare services, Protected Health Information (PHI) is handled in
accordance with HIPAA and other applicable healthcare privacy laws.

We use reasonable safeguards to protect PHI against unauthorized access, disclosure,
alteration, or destruction.

Your PHI is only shared when:

● You authorize us
● It is necessary for your treatment
● Required for payment processing
● Healthcare operations
● Required by law
● Public health reporting
● Preventing serious threats to health or safety
● Court orders or legal proceedings when legally required

Telehealth Privacy

DeLords Renewed Hope Healthcare offers secure telehealth services for eligible patients.
When participating in telehealth appointments:

● Sessions are conducted through secure communication platforms.
● We make reasonable efforts to protect all virtual communications.

● Patients are encouraged to attend appointments from a private location.
● Telehealth sessions are not recorded unless required by law or expressly authorized by
the patient.

Although we employ secure technologies, no internet transmission can be guaranteed to be
completely secure.

Appointment Requests

When you submit an appointment request through our website, we may collect information
necessary to contact you, determine appointment availability, and coordinate care.
Submitting an online request does not establish a provider-patient relationship until your
appointment has been confirmed and appropriate intake procedures have been completed.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

● Remember user preferences
● Analyze website traffic
● Improve website functionality
● Monitor performance
● Enhance user experience

You may disable cookies through your browser settings; however, some website features may
not function properly.

We may also use trusted analytics providers to understand visitor behavior in an aggregated,
non-identifiable manner.

Marketing Communications

If you voluntarily subscribe to newsletters or other communications, we may send updates
regarding:

● Practice announcements
● Healthcare education
● Wellness resources
● New services
● Office updates

You may unsubscribe at any time using the unsubscribe link included in our emails or by
contacting our office.

We do not sell patient information for marketing purposes.

Information Sharing

We do not sell, rent, or trade your personal information.
Information may only be shared with trusted third parties when necessary, including:

● Insurance companies
● Billing providers
● Electronic Health Record (EHR) vendors
● Secure telehealth technology providers
● Laboratory or diagnostic partners
● Legal authorities when required by law
All vendors who handle Protected Health Information are expected to maintain appropriate
safeguards and comply with applicable privacy regulations.

Data Security

We implement industry-standard safeguards to protect your information, including:

● Encrypted data transmission where appropriate
● Secure hosting environments
● Role-based access controls
● Password-protected systems
● Regular security monitoring
● Administrative security policies

While we strive to protect your information, no electronic system or internet transmission can be
guaranteed to be completely secure.

Children’s Privacy

Our practice provides behavioral healthcare services for children and adolescents with
appropriate parental or legal guardian involvement.

Parents or legal guardians generally control personal information for minors unless otherwise
permitted or required by applicable law.

Our website is not intended to knowingly collect personal information from children without
appropriate consent.

Your Privacy Rights

Depending on applicable laws, you may have the right to:
● Request access to your personal information
● Request corrections to inaccurate information
● Obtain copies of your records as permitted by law
● Request restrictions on certain uses or disclosures
● Request confidential communications
● Withdraw consent where applicable
● File a privacy complaint without fear of retaliation

Requests may be subject to legal or regulatory limitations.

Third-Party Websites

Our website may contain links to external websites for your convenience.

We are not responsible for the privacy practices, security, or content of third-party websites. We
encourage users to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal
requirements, or privacy practices.

Any updates will become effective upon posting the revised version on this page. The Effective
Date at the top of this policy will indicate the latest revision.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please
contact us.

DeLords Renewed Hope Healthcare
Website: https://delordshealthcare.com
Email: info@delordshealthcare.com